CONTACT FOR SERVICE SUPPORT

SenPay’s Service Support

We’re here to help whenever you need.

1900 633 927

Frequently asked questions

What is the process to register for service from SenPay?
  • You need to provide the Business license and bank account number.
  • In addition, depending on your business type, SenPay may require additional relevant licenses and documents.
What kind of fees?
  • Fees include registration fees, monthly fees, and transaction fees.
  • Please contact the SenPay sales department for more information.
How does SenPay support integration?
  • SenPay platform is available on many popular platforms such as WordPress, Magento, Shopify,…
    Depending on the website language, SenPay will provide suitable technical information for integration.
  • For details, please contact us at [email protected].
What are solution of SenPay to ensure card information security?
  • SenPay processes online transactions securely on the internet. Card information is protected during transactions using the TLS protocol. The TLS protocol encrypts card information during the transaction.
  • In addition, SenPay also uses many other software and algorithms to ensure data security.
Does SenPay have tools to manage transachtion risks?
  • SenPay uses both manual and automatic transaction scan tools to manage transaction risks effectively.
How does SenPay process with chargeback?
  • Merchants must present bills or invoices to prove their goods or services provided.
    To avoid risks, the merchant’s Terms & Conditions for supply goods must clear on the website.
  • SenPay will advise merchants on the risk managing process and disputing procedure.
Why did the transaction fail?
  • There are many causes of transaction failure, such as cards without online payment function or the decline of issuing banks…
  • Please contact SenPay customer service or the issuing bank for detailed support.
How do I register for online payment?
  • For domestic bank cards, Cardholders must register online payment services with the issuing bank before performing transactions.
  • Please contact the Bank for the most detailed support for the service.
What do you have to do if you don't receive payment result?
  • After completing the payment steps as instructed, if you do not receive payment results after 1 minute, please contact the website or the application you just paid or SenPay’s customer service department for detailed support.
How long does the refund take?
  • Depending on the card type, the refund usually takes from 5 to 10 days.
  • Please contact SenPay customer service or the issuing bank for detailed support.
Is card information secured?
  • SenPay compliance with regulations set by State Bank of Vietnam and International Card Organizations on the security of card information. Card information is secured throughout the transaction process using the TLS protocol. TLS protocol encrypts the card information during transactions.
  • Also, SenPay uses many different software and solutions to ensure data security.